Shipments are not picked up by our carriers on Saturdays, Sundays, & US Holidays. Expect transit updates Monday-Friday. Thank you for your understanding!
Once your order has been placed, we will send you a confirmation email which will include your order number. When your order is shipped, you will receive an additional confirmation email including a tracking number. Your order might need a signature upon delivery, so if there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to issue the courier with authorities to deliver the package without a signature, the brand is no longer liable for your order.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
For orders shipped to European Union, United Kingdom, Canada and Australia, taxes are included in the shipping price, while the custom import fee is not included in the shipping price.
Contact us if you have any questions: firstname.lastname@example.org